How do we send your Order?
Depending on their size, weight and value, orders are sent using Royal Mail's delivery services or the courier Interlink Express.
Deliveries will be made between the hours of 9am-5.30pm, Monday to Friday. Unfortunately we cannot provide specific delivery times for your order, or action requests to deliver during certain hours.
A signature will be required upon delivery of all orders. Where this is not possible, the courier will leave a missed delivery card, providing details of the depot your consignment is being be returned to, and whether a repeat delivery attempt will be made at a later date. Please ensure missed delivery cards are not ignored as after a number of days the courier will return your consignment back to us.
Where an order cannot be delivered, resulting in the consignment being returned to us, it may be necessary to charge for redespatch. If instead a refund is required, the refund value shall be for the value of goods ordered only. Shipping fees cannot be refunded after despatch of your order.
When can I expect to receive my order?
If all items are in stock at the time of order completion, your order will usually be despatched within 48hrs, for delivery within 1-5 working days. If your order is not with you after 5 working days, please consider factors such as public holidays as a possible cause of delay.
Occasionally we may despatch your order in split consignments. Notice will be included in the first consignment, informing you of the remaining products to follow.
In the event of a product ordered being unavailable for delivery within 1-5 working days, you shall be informed as soon as the issue becomes apparent. In such a situation, you will be given the option to either keep the product on backorder, for delivery when stocks become available, or to remove the product from your order and receive a refund for the value, as paid, of the product.
All orders paid by personal cheque are subject to an additional 5 working days upon the given estimated delivery time, to allow for payment to clear.
We will happily refund any purchase made that does not meet your requirements, within 14 days from the date the order was despatched. To qualify for a refund, you must file a refund request within these 14 days. All returned items must be unused and in the original, unopened packaging as supplied.
If you receive an item that you believe to be physically damaged or faulty, let us know within 3 days of receipt and we will take the necessary actions to rectify the problem. Damaged items must be reported within 3 days of receipt.
Faulty products must be returned for inspection, prior to the despatch of replacements, or the issue of a refund.
To return an item, please contact email@example.com stating your order number, the items you wish to return, and the reason why. We will then get back to you with a return authorisation, and will advise which postal service should be used to return the product(s).
If the returned item is found to be faulty, a replacement or refund will be actioned, and you shall be reimbursed for the return postage fee paid.
If you decide to return the items using a different method/courier than advised, your refund for the cost of returned postage will be the lower of the postage fee paid, and the fee which would have applied if the suggested courier (typically Royal Mail) were used.